Frequently Asked Questions

Everything you need to know about shopping with 12th Tribe.

When will my order ship?

Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email.

What is your return policy?

We accept returns for store credit within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.

Do you offer international shipping?

Yes, we ship to most countries worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout.

How do I know which size to choose?

Since we curate pieces from various designers, sizing can vary. We provide a general size guide on each product page and include specific fit notes in the descriptions.

Can I change or cancel my order?

Our team works fast to get your order out! Once an order is placed, we are typically unable to make changes or cancellations. Please double-check your address and items before confirming.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for a more flexible shopping experience.